- Shipping & Returns
Shipping & Returns
Australian and New Zealand Sales Only
We sell and ship Products only within Australia and to New Zealand.
Delivery of Your Products
Purchase are normally processed and lodged with our carrier within 3 working days. Where delivery is by Australian Post ePacel and no-one is available to take delivery, our carrier will leave a card so you can pick-up your Product from your local Post Office. Title and risk of loss to all Products will pass to you on delivery.
Returning a Product
If the items you receive is defective, faulty or the wrong item, you can return the items to us within 7 days of receiving the item. We will arrange the item to be returned to us at our cost.
All returns must be requested via email. Once we receive your email, we will provide you with a return postage label and detailed return instructions via email.
Returns are processed within 10 to 14 business days. Please allow an additional business day for refund to appear in your PayPal account.
We do our best to include only items that are in stock in iBoutique store. There are times, due to high demand, when a product is offered but is no longer available to ship. You will receive an email from iBoutique and a full refund will issued.
Return Authorisation Number - A Must Have
A Return Authorisation (RA) number is required for replacement Products and refunds. Where Customer Service has provisionally determined that a Product is defective, Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to iBoutique within 21 calendar days of the issuance of the RA.
For defective products and/or products damaged during postage, where possible, all Products should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, refund may not apply, or only a partial refund will be applied.
Organising the Return of Products
Products must be returned whenever we agree to provide you with a refund or replace the Product. Where you received a defective Product by Australia Post eParcel, Customer Service will email you a Post Return Lable.
When a Replacement Product is arranged
A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product.